1. Service Coverage: Our goal is to provide the best shipping options for customers worldwide, regardless of their location. However, at the moment, we are unable to offer international shipping services to countries in Africa and Asia. We apologize for any inconvenience caused.

  2. Shipping Calculation: If you choose to calculate shipping directly, we will calculate the shipping cost based on factors such as the weight, volume, and destination of your order. You can view the specific shipping cost on the order page or checkout page.

  3. Processing Time: Order processing typically takes 3 to 7 business days. Please note that holidays and weekends are not included in the processing time. For pre-order items, we may require additional time for processing. Please refer to our pre-order page for more detailed information.

  4. Shipping Time: Once the order is processed, shipping to the destination country or region usually takes 7 to 25 business days. The shipping time may vary depending on the destination.

  5. Contact Information: If you find that your package has not been delivered in a timely manner within 6 months after shipment, please contact us via email at Our representatives will respond to you within 24 hours. Please note that requests made after the deadline may not be accepted, so please contact us as soon as possible to resolve any issues.