If you are dissatisfied with the received goods and decide to return them, please contact us within 7 days of receiving the items to initiate the return process. You can reach us through our website, fill out the return application form, and provide the following information: the name of the returned item, order number, reason for return, and photos of any possible quality issues. Providing clear information will help us better process your return request.

Return Eligibility: In order to qualify for a return, the returned item must meet the following conditions:

  • Unused: The returned item must be in unused, unworn, or unopened condition.
  • Free from dirt or dust: The returned item should be kept clean and free from dirt, dust, or any obvious defects.
  • Original packaging intact: The packaging of the returned item must be in the same condition as when you received it and should be in good packaging condition.

Return Shipping Cost: In most cases, the return shipping cost is borne by the customer. This means that you will need to pay for the cost of shipping the returned item back to us. The specific return shipping cost will depend on the courier company you choose and the weight of the package. Please consult your chosen postal service provider for accurate cost information.

Return Processing Time: Once we receive the returned item and confirm its eligibility for return, we will process your refund as soon as possible. The processing time for refunds may take several working days. Once the refund processing is complete, you will receive a confirmation email.

Refund Method: The refund will be issued in the same method as your original payment. If you made the payment via credit card, the refund will be returned to your credit card account. If you made the payment using other methods, we will discuss with you and choose an appropriate refund method.

Return Fee and Restocking Fee: For returns that are not caused by us, you may be required to pay a return fee and restocking fee. The return fee refers to the handling fee incurred for processing the return, usually a certain percentage of the order amount. The restocking fee refers to the cost of accepting the returned item and putting it back into inventory. These fees will be deducted from your refund.